Version 0.1 - Last Updated: 02 Feb 2021

Change of circumstances

CoC status definitions


Once you have submitted a CoC, you can view its status on the Change of Circumstance tab of the Detailed Student Information page.

  1. Go to the SIS Home page and select Student Information Home. This will take you to the View Student Information section.

  2. To search for a student, select the correct year from the Academic Year dropdown, enter the student's SSN (Student Support Number) or CRN (Customer Reference Number) and select Display results.

  3. To see a student’s information, select their SSN in the search results. This will take you to their Detailed Student Information page.

  4. Select History.

    The Detailed Student Information page in SIS, showing the Personal Information tab and the History button

  5. Select the Change of Circumstance tab.

    Change of Circumstance tab of the Student Information History page

  6. This tab will show the current status of the CoC submitted for the student. If you select the + icon on the CoC, the line will expand to show the CoC status history.

CoC statuses

Sent for manual processing

Our automatic processing systems cannot work this CoC. It is in the queue for our processing staff to work it. Our service standard for CoC processing is 20 working days in off-peak periods and 30 working days during peak periods (August to end of November).

Failed

The submission of this CoC has not been completed correctly. You should resubmit the CoC.

Saved

The user has saved the CoC to be submitted at a later date. It has not been submitted yet.

Submitted

The CoC has been recently submitted. It is now waiting to move into a queue to be worked. This will update within 24 hours.

In progress

Our staff are working on the CoC.

Completed (Auto)

Our automated system has processed the CoC. The CoC has taken effect.

Completed (Manual)

Our staff have processed the CoC. The CoC has taken effect.

Deleted

The CoC was deleted.

Submitted (imported)

The CoC has been recently submitted by file import. It is now waiting to move into a queue to be worked. This will update within 24 hours.

Successfully submitted to automation

Postgraduate master's status showing that the systems are processing the CoC.

 

If you need further information about a CoC, please email hep_services@slc.co.uk.


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