HEP bulletin - July 2023

End of year cleardown

Please continue to prioritise any outstanding registration or attendance confirmations for academic year 2022/23 courses. In particular, there are concerns around the number of students registered with us as starting courses in Autumn, Winter or Spring academic year 2022/23, for which we have outstanding attendance confirmations. These could potentially generate a higher level of maintenance support overpayments, or represent a shortfall in your fee loan income.

You should follow up all registrations with an appropriate attendance confirmation. You should also clear your Change of Circumstance (CoC) worklists.

Please check your worklists for any outstanding confirmations from previous years. If reassessment details are correct, you should reconfirm attendance in acceptance of the changes. If the details are not correct, please contact our Partners Support Desk to have these changed. It’s important for student accounts to be as up to date as possible.

Student information

You can view academic year 2023/24 approved applications in SIS using the view student information option. It’s good practice to check these before the start of the academic year. This will let you make amendments to applications before the first day of term. You can use the appropriate pre-liability CoCs to change the tuition fee amount or receiving provider.

It's also very important that you compare SIS to your own student management system records and to prompt students to apply for support if they’ve not already done so. This will help us to process applications before the start of term, and minimise any shortfall on our initial tuition fee payment instalments.

Self-service for Student Finance England and Student Finance Wales

Please encourage students to use our self-service system, available to all Student Finance England and Student Finance Wales undergraduate customers.

When applicants sign in, they'll select which application they want to view. Our contact centre is very busy during peak times. Please remind your students they do not need to call us to track the progress of their application. It’s quicker and easier to use their online account. They can also make changes to their course choice, requested fee amount as well as their personal information.

We've published a series of 'how to' films and step-by-step tutorials to help them.

Lifelong loan entitlement

Following the Government’s release of the lifelong loan entitlement (LLE) consultation response and supporting documents on 7 March, there has been a high level of interest across the sector. We've published initial frequently asked questions on the operational delivery of LLE on the HEP Services website. We'll continue to gather sector insight and expand our FAQ as the project progresses. The FAQ have been gathered from our recent Student Support Seminar, HE Advisory Group, Stakeholder forums and other interactions with our partner network. You can find our LLE FAQ and other resources on the HEP Services website.

Bursary Administration Service

As you continue to update awards for academic year 2023/24, please use the opportunity to rationalise your awards and delete old awards that no longer generate eligible students.

New subscribers to the Bursary Administration Service are welcome at any time. There’s no minimum number of students. Please contact your HEP Account Manager for more information.