HE Gateway user guide
Version 0.1 - Last Updated: 31 Jan 2023
The purpose of this guide
Introducing you to the HE Gateway, this guide outlines basic processes and procedures to follow when using the service.
What is the HE Gateway?
How will you use the HE Gateway and how can it aid you in administering student funding?Read more
How to access the HE Gateway
These chapters cover signing in, troubleshooting access issues and best practice in user administration.
How and where to sign into the HE Gateway.Read more
Using an incorrect username or password
What happens if you enter the wrong sign-in details and how to reset forgotten details.Read more
Be vigilant about who has access to the HE Gateway and regularly audit your approved users.Read more
System roles define your level of system access, the options you see on screen and the actions you can perform.
Roles for the Bursary Administration Service
Your roles for the Bursary Administration Service (BAS) determine the actions you can perform. Each user can have more than one role.Read more
Roles for the Courses Management Service
Your roles for the Courses Management Service (CMS) determine the actions you can perform. Each user can have more than one role.Read more
Roles for the Student Information Service
Your roles for the Student Information Service (SIS) determine the actions you can perform. Each user can have more than one role.Read more
Using the HE Gateway
How to get the most out of the services the HE Gateway has to offer.
HE Gateway Home page
The Home page is where you can find links to the current service options.Read more
Common alerts you may see when using the HE Gateway.Read more
Self serve options and a dedicated support team are available to help you.Read more
Selecting an HEI
How to select the HEI you are administering.Read more
Maintaining HEI contacts
It's important to keep contact information for your organisation up to date.Read more
Administering system users
For each university or college, User Administrators are responsible for creating and administering its system users.Read more
Change of bank details
How to update the bank details we hold for your organisation.Read more