Contact us


Partners Support Desk

Our Partners Support Desk is your first point of contact for questions about individual students, operational procedures and using our systems.

Their opening hours are Monday to Friday, 9:00am to 5:00pm.

The phone menu options are:

  • option 1 – bursaries
  • option 2 – postgraduate
  • option 3 – undergraduate
  • option 4 – all other queries

Email: hep_services@slc.co.uk

Telephone: 0300 100 0642


HEP Account Managers

The HEP Account Manager is your primary adviser and the principal point of contact for service management, future developments and best practice.

Meet your HEP Account Manager



Funding Information Service Account Managers

The Funding Information Service Account Managers are our experts for student finance information and guidance.

They work with careers advisers, outreach and recruitment staff, and other information and guidance professionals to incorporate student finance into further, higher and postgraduate education, delivering Matrix Standard accredited student funding information and support.

Meet your Funding Information Services Account Manager



Regulation and Policy Practitioners' Helpline

The Regulation and Policy Practitioners' Helpline can help with detailed information about policy, regulations and administering the Courses Management Service. They can also help with more complex queries and eligibility or circumstantial questions.

Their opening hours are Monday to Friday, 10:00am to 4:00pm.

If you contact them by phone you should select phone menu option 1.

Find out more about the Regulation and Policy Practitioners' Helpline.


Email: ssin_queries@slc.co.uk

Telephone: 0300 100 0618


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