Contact us

Partners Support Desk

Our Partners Support Desk is your first point of contact for questions about individual students, operational procedures and using our systems.

Their opening hours are Monday to Friday, 9:00am to 5:00pm.

The phone menu options are:

  • option 1 – bursaries
  • option 2 – postgraduate
  • option 3 – undergraduate
  • option 4 – all other queries


Telephone: 0300 100 0642

HEP Account Managers

The HEP Account Manager is your primary adviser and the principal point of contact for service management, future developments and best practice.

Meet your HEP Account Manager

Funding Information Service Account Managers

The Funding Information Service Account Managers are our experts for student finance information and guidance.

They work with careers advisers, outreach and recruitment staff, and other information and guidance professionals to incorporate student finance into further, higher and postgraduate education, delivering Matrix Standard accredited student funding information and support.

Meet your Funding Information Services Account Manager