Our Partners Support Desk is the first point of contact for questions about individual students, operational procedures and using our systems.
Their opening hours are Monday to Friday, 9:00am to 5:00pm.
The phone menu options are:
Telephone: 0300 100 0642
Our HEP account managers are the main points of contact for questions about service management, future developments and best practice.
Get in touch with your HEP account manager
Our Funding Information Services account managers work with careers advisers, outreach and recruitment staff and other sector professionals to deliver Matrix Standard accredited student funding information and support.
Meet your Funding Information Services account manager
by providing some extra information. You don’t need to give personal details like your name or email address.