Contact us

Partners Support Desk

Our Partners Support Desk is the first point of contact for questions about individual students, operational procedures and using our systems.

Their opening hours are Monday to Friday, 9:00am to 5:00pm.

The phone menu options are:

  • option 1 – bursaries
  • option 2 – postgraduate
  • option 3 – undergraduate
  • option 4 – all other queries


Telephone: 0300 100 0642

Regional support from your HEP account managers

Our HEP account managers are the main points of contact for questions about service management, future developments and best practice.

Get in touch with your HEP account manager

Funding Information Services team

Our Funding Information Services account managers work with careers advisers, outreach and recruitment staff and other sector professionals to deliver Matrix Standard accredited student funding information and support.

Meet your Funding Information Services account manager