Last updated: 01 Feb 2021
Partners Support Desk
Our Partners Support Desk is the first point of contact for questions about individual students, operational procedures and using our systems.
Their opening hours are Monday to Friday, 9:00am to 5:00pm.
The phone menu options are:
- option 1 – bursaries
- option 2 – postgraduate
- option 3 – undergraduate
- option 4 – all other queries
Telephone: 0300 100 0642
Regional support from your HEP account managers
Our HEP account managers are the main points of contact for questions about service management, future developments and best practice.
Funding Information Services team
Our Funding Information Services account managers work with careers advisers, outreach and recruitment staff and other sector professionals to deliver Matrix Standard accredited student funding information and support.