Version 0.1 - Last Updated: 02 Feb 2021

How to access the HE Gateway

Using an incorrect username or password


If you enter your username or password incorrectly, the system will prompt you to try again.

  1. If you have forgotten your password, select the Forgot your password? link on the sign-in page.
Screen capture of error message displayed when an incorrect username or password is entered at sign in
  1. The system will ask you to enter your username. Once you have done this, select Reset Password. We will automatically send you an email with a code.

  2. Enter the code you get by email.

  3. Enter your new password and confirm it.
Screen capture of the rest password screen after reset code has been sent via email

Your password is case-sensitive. It must be at least 10 characters in length and must contain at least one letter, number and a special character. It cannot contain easily guessed words or sequences such as your username or 'password1'.

  1. Select Change Password.

  2. The system will ask you to sign in with your username and the new password you have just set up.

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