Version 0.1 - Last Updated: 31 Jan 2023
How to access the HE Gateway
Using an incorrect username or password
If you enter your username or password incorrectly, the system will prompt you to try again.
- If you have forgotten your password, select the Forgot your password? link on the sign-in page.
- The system will ask you to enter your username. Once you have done this, select Reset Password. We will automatically send you an email with a code.
- Enter the code you get by email.
- Enter your new password and confirm it.
Your password is case-sensitive. It must be at least 10 characters in length and must contain at least one letter, number and a special character. It cannot contain easily guessed words or sequences such as your username or 'password1'.
- Select Change Password.
- The system will ask you to sign in with your username and the new password you have just set up.