Version 0.1 - Last Updated: 02 Feb 2021
Using the HE Gateway
If you need to change your organisation’s bank details, you must follow the process described here. This ensures that we have all the correct details and can update these for you as soon as possible.
You must send the request to change your organisation’s bank details by post and on headed paper. It must clearly state the new bank details we need to change our records to match.
The instruction to change the bank details must come from a named member of your finance team, along with their signature.
This letter must be an original, we cannot accept photocopies.
You should send the letter to the following address:
Operations Payment ServicesStudent Loans Company100 Bothwell StreetGlasgowG2 7JD
Once we receive the request, we will update the details on our system within 5 working days (subject to secondary validation being successfully completed).
If you need any help with this process please contact the Partners Support Desk, either by email or telephone.
by providing some extra information. You don’t need to give personal details like your name or email address.