Version 0.1 - Last Updated: 31 Jan 2023
Using the HE Gateway
Change of bank details
If you need to change your organisation’s bank details, you must follow the process of emailing these described here. This ensures that we have all the correct details and can update these for you as soon as possible.
Process
You must submit any requests to change your organisation’s bank details on official headed and dated paper. This must be signed by a senior member of your financial team. It must clearly state the new bank details that we need to change our records to.
You need to then scan and email this to fee_enquiries@slc.co.uk.
You should also add in the subject line of the email 'URGENT - Change of HEP bank details.'
Once we receive the request, we'll update the details on our system within 5 working days (subject to secondary validation being successfully completed). You'll receive an email to confirm the change.
Help with this process
If you need any help with this process please contact our Partners Support Desk.