Version 0.1 - Last Updated: 02 Feb 2021

Using the HE Gateway

Error messages


Alerts for user errors

The system will display error messages at the top of the page. For example, you will get an error message if you have not filled a mandatory field, or there is incorrectly formatted data.

Screen capture of an example error message, displayed when expected input from the user is missing.

In these cases, you can correct the error and continue.

Alerts for system errors

If there is a problem with the system, the error message will be more technical, for example ‘An unrecoverable system error has occurred’.

Screen capture of an example error message, displayed when an event happens that will prevent further progress of the chosen action

If you encounter these sorts of error messages, contact the Partners Support Desk for assistance.


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