Version 1.0 - Last Updated: 20 Sep 2022

Your and our responsibilities in the event of a cyber-attack or security incident


Cyber-attacks or security incidents are becoming more prevalent in the education sector. Some of these can result in the loss of our data or restricted access to our systems. This can affect our ability to make payments to our customers.

We’ve created this guidance to ensure we’re prepared to respond to these attacks. It sets out the roles and responsibilities for us and for you as an education provider. This will help to minimise any consequences and ensure we can continue to pay our customers where possible.

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