Version 0.1 - Last Updated: 02 Feb 2021

How to access the HE Gateway

Signing in

You can access the HE Gateway services through this website. Follow the Sign into the HE Gateway link from the homepage or at the top of any page. The link leads to the sign in and authenticate page for the HE Gateway.


Figure 1: Screen capture of the sign-in page for the HE Gateway

Signing in for the first time

When you sign into the system for the first time, you will need to create a new password. This helps to keep your account secure.

  1. Enter your username and choose to Reset my password. We will automatically send you an email with a code.

  2. Enter the code you get by email.

  3. Enter a new password and confirm it.
Figure 2: Screen capture of the reset password screen after reset code has been sent by email

Your password is case-sensitive. It must be at least 10 characters in length and must contain at least one letter, number and a special character. It cannot contain easily guessed words or sequences such as your username or 'password1'.

  1. Select Change Password to sign into the system for the first time.