Our COVID-19 questions and answers for higher education providers
Q1: Will payments be permitted to childcare providers if the childcare provider is still taking the children, but the university is closed?
A: Current policy allows for Childcare Grant (CCG) to be paid for prescribed childcare costs. This includes:
charges for absence or holidays
additional costs (resources, dinners, trips)
If the childcare provider is still charging the student, the student can continue to receive CCG. The amount will be capped at 85% of cost charged, or the highest applicable rate of CCG, whichever is lower. CCG is an income-based product.
Q2: Some students are finding themselves in increased financial difficulty due to the COVID-19 pandemic. Are there any relaxed overpayment recovery processes for these students?
A: Students can apply for changes to overpayment recovery through the standard financial hardship form process. They can ask for deferment of loan overpayment recovery.