Version 1.0 - Last Updated: 16 Feb 2021

Questions from higher education providers


Q1: What are your operating hours and contact methods?

A: The latest information on our opening hours for students is available on GOV.UK.

You can also contact our Partners Support Desk by telephone. The practitioner helpline is open Monday to Friday 10am to 4pm. All other lines are open Monday to Friday 9.30am to 4.30pm.

Q2: Should we still mail documents to you?

A: Yes, our mail rooms are open to receive documents.

Q3: What address should students use when they apply for funding for the next academic year?

A: You need to confirm to your students as soon as possible whether they will be starting the academic year on campus or not. You should then advise them accordingly whether to apply with a home or campus address.

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