HE Student Support Seminar 2018

ACC Liverpool, Liverpool Waterfront

21 – 23 March

Our annual HE Student Support Seminar allows Higher Education Providers (HEPs) and The Student Loans Company (SLC) to come together to share insight and knowledge on the student finance system and how it interacts with the student experience of education.

This year delegates attended a comprehensive range of workshops, discussion groups and plenary briefings, and had the opportunity to discuss plans with SLC staff from across all of our services.

Please find a selection of workshop presentations from the seminar for you to download:

Attendance Management                                         

Bursary Administration Service

Courses Management                                              

Customer Services

Data Futures and the Data Landscape

Disabled Students’ Allowance – Student Finance England                       

Managing Higher Education Provider Enquiries            

NHSBSA Student Services – Learning Support Fund     

New HEP Services Users

Part-time Maintenance Support Administration and Policy

Postgraduate Doctoral Loans – Policy and Implementation

Repayments System and Customer Information

Student Support in Scotland AY 2018-19            

Service Standards and Monitoring                                               

Student Application and Self Service                         

Student Finance England Study Abroad                           

Student Finance England Operational Processing                                

Tailoring our Funding Information Engagement

Undergraduate CoC Reassessments and Recovery of Overpayments

Take a look at some of the highlights of this year's event:


21 March - Day 1

22 March - Day 2

23 March - Day 3