SLC issues updated guidance for higher and further education providers.
25 March 2020
We have been working hard to continue providing our core student finance services for those applying for academic year 2020/21, for current students expecting summer term payments, for customers in repayment and for the universities and colleges we work closely with.
Following the most recent government guidance on COVID-19 we are having to change the way we deliver our services. To enable us to do this as quickly as possible, we have now closed our customer contact centres temporarily for new and existing students, and for any customer in repayment.
The closure of our customer contact centres, which includes our Partners Support Desk, will not affect summer term maintenance payments to students or tuition fee payments to education providers. These payments will be made as normal. New and existing students can continue to apply for student finance as normal and we will continue to process any applications that have been received as quickly as we can.
We are working to restore service at our contact centres as soon as we can and we will provide further information on this over the coming days.
We apologise for any inconvenience this may cause but trust you will understand the importance of the measures we have taken given the current circumstances.
Will SLC continue to make scheduled payments?
We can confirm that providers will continue to receive scheduled tuition fee payments as normal, upon receipt of attendance confirmations from the university or college.