The Partners Support Desk is the first point of contact for HEPs for individual student enquiries, operational procedures and systems help.
Telephone: 0300 100 0642
The HEP account manager is the HEP’s trusted advisor and the principal point of contact for service management, future developments and best practice.
The FIS account managers are the SLC experts for student finance IAG. They work with careers advisors, outreach and recruitment staff and other IAG professionals to incorporate student finance into further, higher and postgraduate, delivering Matrix Standard accredited student funding information and support.
A full list of the Student Loans Company's contact points, available to higher education providers.